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Frequently Asked Questions: • What is Famous Amos loyalty program for? • Famous Amos loyalty program is specially curated for our loyal cookie lovers. Apart from getting latest updates on all about Famous Amos, cookie lovers get to collect points while making purchases in our outlets and redeeming exciting rewards from the points earned. Not to be missed, exclusive offers await you too. • How do I sign up for Famous Amos loyalty program? • All you have to do is to download Famous Amos mobile app and sign up by completing simple personal details. Once done, you are ready to embark the crunchy-licious cookie journey for exciting offers and rewards. • Where can I use the loyalty program? • It can be used in all Famous Amos outlet in Malaysia EXCEPT for Aeon Rawang, Aeon Kuching, Gurney Plaza, Queensbay Mall, Penang Airport, East Coast Mall, Berjaya Megamall, Giant Terengganu, Boulevard Mall Miri and Permy Mall Miri and Sunway Lagoon. How it works? • How can I collect points? • Trust us, no fuss at all. Each time you making purchases in-store, just show your unique member’s BARCODE in your Mobile App to our cashier upon payment. Every ringgit spent is equivalent to 10 points. (RM 1 = 10 points). • Are all products available in Famous Amos entitled for cookie points collection? • Sure thing, all products are entitled for points collection. • What can I do with the points collected? • The redemption function is still under maintenance. Exciting rewards sure coming to you soon, meanwhile stay tuned for more updates and you can still collect cookie points for any purchase. • Will my cookie points expire? • Yes, cookie points collected must be redeemed within two (2) years. • What if I forgot to collect cookie points the last time I made purchase at Famous Amos outlet, can I still add back the cookie points to my membership? Aside to Gael / Selva, Would need your help to propose some of the common FAQs pertaining to the technical issue on the mobile app. For e.g: • How long does it take for my cookie points to be reflected in my account? • Problem logging in? • Can I log in to the app on different devices? To also include the below if users experience issues with the mobile app For further enquiries, kindly contact us at [email protected]